Company, policies and disclosures.
Registration details, the documents that govern the service, and the disclosures a finance or compliance team will want before approving a new payment provider.
The ones you are likely to need.
Terms of service
Who may use the service, what we undertake to do, and what we do not.
ReadPrivacy policy
What we hold about your business, why, how long, and your rights.
ReadAML and sanctions policy
Verification, screening, monitoring and reporting obligations.
ReadTrust and compliance
Who holds your money, who is licensed, and what happens when a payment fails.
ReadComplaints policy
How to raise a complaint, what happens next, and how to escalate it.
ReadSecurity
Reporting a vulnerability, where data is held, and who processes it.
ReadRegistration.
What you should know before using the service.
Stated plainly rather than buried. If any of this is a problem for your business, it is better that you know now.
SwapEazi is a software platform, not a financial institution
SwapEazi provides the software businesses use to arrange and reconcile supplier payments. SwapEazi is not a bank, a payment institution, a money transmitter, an authorised dealer or a foreign exchange provider, and it does not take custody of customer funds. Your payment is collected by a partner licensed in your country and paid out by a partner licensed in South Africa, into accounts in their names. There is no pooled balance of customer money at SwapEazi, and no deposits, so no deposit protection scheme applies.
Regulated services are delivered through licensed partners
Regulated payment services relating to a payment, namely fund collection, foreign exchange and settlement, are delivered through licensed financial partners in the market where each step takes place, rather than by SwapEazi. Where a customer's own compliance process requires it, a partner's regulatory standing is made available on request.
Exchange rates and timing
The exchange rate and every cost are fixed on your quote for the hold window stated on it. If that window passes before you settle, the quote lapses and is reissued at the rate applying then, which may be better or worse than the one you were first shown. That difference is yours, so settle inside the window if the rate matters to you. Arrival estimates depend on the corridor and on South African banking hours, and are estimates rather than guarantees.
Business use only
The service is for payments between businesses, in respect of commercial invoices, funded from an account in the paying company's name. It is not available for personal transfers, and payments from personal or third-party accounts are declined.
Nothing here is advice
Nothing on this website is financial, tax, legal or investment advice. Exchange control and reporting obligations in your own country are yours, and you should take your own advice on them.
Intellectual property
The SwapEazi name, logo and brand assets are the property of SwapEazi (Pty) Ltd. Third-party names referenced on this site belong to their respective owners and are used for identification only.
Governing law
These notices and any dispute arising from use of the service are governed by the laws of the Republic of South Africa.