Support

Reach a person.

There is no ticket queue and no chatbot. Email us and a person who can see your assessment, your audit or your key replies, within one business day and usually faster.

hello@swapeazi.io Read the questions first

What we help with

Send the figure you are asking about, and we will explain it.

A figure you disagree with: Send the payment's amounts, currencies and date, or the record's attestation string. We will show how the figure was reached against the reference, its margin of error, and correct it if we were wrong.
A currency we do not cover: Tell us which one and roughly what you pay in it. We add the currencies companies actually pay in first.
The free assessment or the audit: A file that would not read, a payment reported as unpriced, or a result you want walked through line by line.
API keys and integration: A paid key, a key to rotate or revoke, or help calling the assessment and the reconciliation from your treasury system, ERP or agent.
Your data: What we keep from a free assessment, deleting an audit upload, or a privacy request. See also the privacy policy.

A payment that has not arrived

That one is for your bank or provider.

SwapEazi never moves, holds or routes money, so we cannot trace or recall a payment. Your bank or payment provider can. Once it has landed, we can reconcile it against your assessment and show what the chain deducted, which is often exactly the evidence that conversation needs.

Contact

How to reach us, and what we will never ask.

Email hello@swapeazi.io, Monday to Friday, South African business hours. Product updates are on @SwapEazi on X; never send payment details there.

We will never ask for your banking password or a one-time PIN, and never send banking details of any kind: SwapEazi does not take payments for anyone. If something that appears to be from us does, do not act on it.